Client Services

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
Ensures that client issues are dealt with in an efficient manner, informing the Client Service Director of any problems that may arise.
Reports to the Client Service Director, providing accurate and timely reports all account activity, including status and call reports.
Provides work in progress reports for all projects

Execution & Delivery

Develop digital media plan, set up, monitor & optimize on daily basics. Have ability to analyze data & give strong learning & recommendation
Responsible for delivery of digital projects and campaigns.
Manage all aspects of the planning and execution.
Includes responsibility for developing the brief
Developing the timeline, budget and project plan
Work with the Creative, Content, Social and Technical teams on the development of concepts and strategies
Work with suppliers / partners
Deliver all campaign elements to the media partner
Manage campaign/project budgets
Establish KPIs, tracking to monitor campaign performance
Develop post campaign/project analysis reports and communications on project/ campaign results
Others as request by line manager

Administration

Develop the contract and contract renewals with clients.
Submit payment request, invoices.
Others as request by line manager