The Front Office Manager is responsible for the day to day operation of the Front Desk and Lobby area.
• During their duty the Front Office Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk and Bell Services.
• Maintain a high standard of customer relations/customer service within Front Office
• Ensure Front Office operate with a sales attitude, and all personnel are aware of sales opportunities within the hotel which will assist with the maximization of revenue
• Respond immediately to any problem in the service.
• Inspect whether employees are prepared for work.
• Plan and inspect special events in the department to ensure success.
• Establish plans and strategies to meet revenue goals.
• Regulate customer management and profit statistics.
• Examine and maintain various reports such as business revenues.
• Regulate and manage the expenditure in the department.
• Superintend necessary training and meetings and keep a record so as to maintain the highest quality of service and keep employees informed of their surrounding environment.