To maintain hotel standards for hygiene and physical appearance
Represent the hotel in a positive manner on and off duty
Follow all regulations and procedures as laid down by the hotel
To attend training and meetings and briefings as required
To liaise with other departments on related issues
To contribute to the total guests satisfaction of the hotel
Be responsible for serving the guests with kinds of various food and beverages and maintaining a clean and hygienic restaurant.
Be responsible for meeting and talking with the guests at all times with helpful and cheerful manner/ disposition
Be able to trained the staff to the excellence services
To inspect all equipments continuously and keep them well maintained to ensure smooth and proper functioning
To maintain high standard of sanitation and cleanliness in all FB outlets
Communicate with all staff relevant changes and daily operational needs
Ensure effective communication within the department and the hotel
Ensure all operating equipment is handled with due care and curb wastage on supplies
To manage staff in a fair and just manner
To supervise and complete further tasks within the department as requested by FB management according to the standards of quality and presentation.
To assist restaurant manager in achieving FB monthly and yearly budget as allocated
Maximizing profitability of the outlet by increasing turnover & controlling costs
Recommends and implements guest service standards that meet the needs of the target market and are in line with operating concept of the restaurant.
Ensure that the Restaurant and staff are prepared for service by means of Checklist
To ensure all requisition for supplies are up to date by means of Checklist
To be able to make proposal on FB food and beverage promotion/ also for festival
Handles guest’s complaints
Lobbing for guest comments
Assure the coordination with the kitchen
Take care of the food quality
Be able to identify problem symptom of associates and solving them