Job description:
Lead account team throughout the end-to-end client serving process: from 1st client meeting to proposal, pitching, onboarding, and execution
Responsible for planning team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target
Act as a senior client representative: responsible for developing and maintaining relationship with client’s key decision makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business
Responsible for on time delivery and quality of proposal by ensuring account team understand client’s brief; leading brainstorming session to form direction, ideas, tactics; supporting Account Executives in conducting detailed analysis of client, products, target audience; and delivering tailored solutions that meet client’s specific needs
Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance review with client
Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives
Implement performance management practices, processes and measures